Each of our creations is meticulously crafted by hand, making every garment a singular work of art. Given the bespoke nature and exceptional craftsmanship involved, all sales are final, and we do not offer refunds.
Exchanges may be considered solely under the following circumstances:
Manufacturing Defects: Any issues must be reported immediately upon receipt (within 24 hours maximum) through WhatsApp. Items will be thoroughly inspected before exchanging and approval will be confirmed via WhatsApp once verified.
Incorrect Delivery: If the item received differs from your original order.
Exchanges are allowed only once per order and limited to exchanging the same design. We regret that exchanges for different colors, styles, or made-to-measure and pre-ordered items cannot be accommodated.
To qualify for exchange, items must be returned in the same condition—unworn, unwashed, and complete with original labels, tags, and packaging. Exchanges can also be facilitated directly at our boutique by presenting your delivery documentation and invoice.
To initiate an exchange, please contact us within 24 hours of receiving your order at bilaleldana@bilaleldana.com or via WhatsApp on +961 70 124 447.
